Privacy Policy

Last Updated: March 2, 2025

This Privacy Policy explains how Floor and Bath Design (“we,” “us,” or “our”) collects, uses, discloses, and protects your personal information when you use our website, visit our showroom, request consultations, or use our renovation services. By accessing or using our services, you agree to this Privacy Policy.

• Contact information: Name, email address, phone number, and home address
• Project details: Information about your home, renovation needs, and preferences
• Account credentials: If you create an account on our website
• Payment information: Credit card details, banking information for deposits and payments
• Communications: Messages exchanged via email, phone, text, or in person
• Images: Photos of your property that you share with us
• Design preferences: Style choices, material selections, and project requirements
• Renovation timelines: Your availability and scheduling preferences

• Device information: IP address, browser type, operating system
• Usage data: Pages visited on our website, time spent, interaction patterns
• Cookies and similar tracking technologies: To enhance your browsing experience
• Location data: General location based on IP address or more precise location if you allow it

We use collected information to:

• Provide and maintain our renovation and design services
• Process transactions and payments
• Create and update project plans and designs
• Communicate about your project, appointments, and service updates
• Send administrative information and project updates
• Improve our services and website
• Recommend products and design solutions that match your preferences
• Analyze website usage patterns
• Detect and prevent fraud
• Comply with legal obligations

We use various analytics tools to understand how users interact with our website and services. This includes:

• Website analytics to understand traffic patterns
• Performance monitoring of our digital platforms
• User behavior analysis to improve our online experience
• Conversion tracking to measure the effectiveness of our marketing
• Lead source tracking to improve our customer acquisition processes

By providing your mobile phone number, you expressly consent to receive text messages, including automated and recurring messages, from us or our service providers regarding your renovation project, appointments, and service updates. Message and data rates may apply. Consent to receive SMS messages is not required to make purchases or use our services. You may opt out by:

• Replying STOP to any message
• Adjusting communication preferences in your account settings
• Contacting our customer service team at [email protected]

You acknowledge and consent to interactions with our AI systems across various channels:

• AI-powered customer service via webchat
• Automated email responses
• AI-assisted design visualization tools
• SMS communications
• Personalized recommendations for renovation products and solutions

These AI systems may:

• Process your data to provide responses and design recommendations
• Generate automated communications about your project
• Learn from interactions to improve service
• Share data with our design team when necessary

You maintain the right to:

• Request human intervention at any time
• Opt out of AI communications
• Access data processed by AI systems

We may share your information with:

• Service providers: Subcontractors, suppliers, and trade professionals involved in your renovation project
• Business partners: Material suppliers and product manufacturers
• Legal authorities: When required by law
• Payment processors: To complete financial transactions
• Third parties: With your explicit consent

As part of our service, we may:

• Take photographs of your renovation project before, during, and after completion
• Use these images for quality control and project documentation
• Request your permission to use project photos for marketing purposes
• Maintain records of materials, specifications, and design choices

We will always seek your explicit consent before using any images of your home for marketing, social media, or promotional purposes.

We implement appropriate security measures to protect your information, including:

• Encryption of sensitive data
• Secure storage of physical documents
• Access controls for customer information
• Regular security assessments
• Secure data storage systems

You have the right to:

• Access your personal information
• Correct inaccurate data
• Request deletion of your data
• Object to processing
• Withdraw consent

To exercise these rights, please contact us.

Our services are not intended for children under 13. We do not knowingly collect information from children under 13.

Your information may be transferred and processed in countries other than your own. We ensure appropriate safeguards are in place for such transfers.

We retain your personal information for as long as necessary to:

• Complete your renovation project
• Fulfill warranty obligations
• Comply with legal requirements
• Address any future questions about materials or specifications
• Maintain business records as required by law

We may update this Privacy Policy periodically. We will notify you of significant changes through our website or email.

For questions about this Privacy Policy or our privacy practices:

Email: [email protected]
Phone: +1 905-683-0079
Address: 109 OLD KINGSTON RD, UNIT 4, Ajax, ON L1T 3A6